Privacy
Last updated
We collect only what we need to deliver your order and look after you. We never sell it.
Who we are
The shop is run by To confirm: registered business name, trading as Sampoorna Vaastu, at To confirm: registered address. We decide how your details are used and are responsible for them under India’s Digital Personal Data Protection Act, 2023.
What we collect
- Your name, email address and phone number.
- Delivery addresses you enter or save.
- What you order, and the history of each order.
- Your account details, if you create an account. Passwords are never stored in readable form.
- Messages you send us on WhatsApp, by email or by phone.
Card, UPI and bank details are entered on our payment partner’s secure page. We never see or store them.
Why we use it
- To take payment for, pack and deliver your order.
- To send order updates by email and on WhatsApp.
- To answer your questions and handle returns.
- To keep the records Indian tax law requires.
We do not send marketing messages unless you ask to receive them.
Who we share it with
- Courier partners, who need your name, address and phone number to deliver.
- Our payment partner, who processes your payment.
- Government authorities, only when the law requires it.
We never sell or rent your details to anyone.
What is kept on your device
Your cart, and your sign-in if you have an account, are kept in your browser’s storage so they are still there when you come back. We do not use advertising or tracking cookies.
How long we keep it
Order and invoice records are kept for as long as Indian tax law requires. Everything else is deleted when you close your account or ask us to remove it.
Your rights
You can ask to see the details we hold about you, correct them, or have them deleted, and you can withdraw your consent at any time. Write to consult@sampoornavaastu.com and we will act on it within 30 days.
Grievance officer
If you are unhappy with how we have handled your details or your order, contact our grievance officer, To confirm: grievance officer’s name, at consult@sampoornavaastu.com or +91 99933 24457. We acknowledge every complaint within 48 hours and resolve it within one month.
Changes to this policy
If we change this policy, we update the date at the top of this page. Important changes are also shown on the site before they take effect.