Returns, refunds & cancellation

Returning a piece you no longer want

You can return any unused piece within 7 days of delivery, in its original condition and packaging. We share the return address when you contact us.

Return postage for a piece you no longer want is paid by you. Please use a tracked service, as we cannot refund a parcel that does not reach us.

Damaged, faulty or wrong items

If a piece arrives damaged or faulty, or is not what you ordered, tell us within 48 hours of delivery with photos of the piece and its packaging. We send a replacement or refund you in full, and we cover the cost of sending it back.

What we cannot take back

• Pieces that have been used, fixed in place or installed, such as metal strips.
• Pieces that are not in their original condition and packaging.

This does not affect your right to a refund for anything that arrives damaged.

How to start a return

1. Message us on WhatsApp or write to consult@sampoornavaastu.com with your order number and the piece you are returning.
2. We confirm the return and share where to send it.
3. Pack the piece securely in its original packaging and send it by a tracked service.
4. We check it when it arrives and start your refund the same day.

Cancelling an order

You can cancel free of charge until your order is dispatched, and we refund you in full. Message us with your order number as soon as you can. Once an order has been dispatched it cannot be cancelled, but you can return it after it arrives, as above.

How refunds are paid

• Refunds go back to the way you paid, within 5 to 7 working days of the return reaching us or the cancellation being confirmed. Your bank may take a little longer to show it.
• For cash on delivery orders, we refund to a UPI ID or bank account you give us.
• If you return a whole order because of our mistake, the delivery charge is refunded too. For other returns, the original delivery charge is not refunded.

You can see each order’s progress under Your orders.